Refund policy

Returns

Custom and personalized gear is made for your order and is non-returnable.

For apparel, hats, and other non-personalized merchandise, please email contact@ten4gear.com with any return or exchange questions before ordering. Do not send items back without contacting us first.

Order changes and cancellation requests

For an unfulfilled order, email contact@ten4gear.com with your order number to request a change or cancellation. We will review your order’s production status and confirm whether the request can be accommodated and any applicable terms before proceeding.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is defective, damaged, or incorrect, contact us immediately with your order number and a description of the issue so we can evaluate it and make it right.

Sale items and gift cards

Sale items and gift cards are non-returnable.